Refund Policy for DigitalVaulty

At DigitalVaulty, we strive to provide high-quality digital products and ensure customer satisfaction. Please read our refund policy carefully before making a purchase.


1. Digital Product Nature

Since all products sold on DigitalVaulty are digital and delivered electronically, all sales are generally final and non-refundable.

By purchasing from our website, you acknowledge and agree to this refund policy.


2. Eligible Refund Cases

Refunds may only be considered under the following circumstances:

Product Not Delivered

If you successfully completed payment but did not receive the product download link or access details.

Corrupted or Inaccessible File

If the purchased file is corrupted, damaged, or cannot be accessed properly, and our support team is unable to provide a working replacement.

Duplicate Payment

If you were charged multiple times for the same product purchase accidentally.


3. Refund Request Timeline

All refund requests must be submitted within 30 days from the date of purchase.

Requests made after 30 days may not be eligible for review.


4. Non-Refundable Situations

Refunds will not be provided for:

  • Change of mind
  • Lack of usage
  • Accidental purchase
  • Failure to read product description properly
  • Compatibility issues not mentioned in product details
  • Dissatisfaction after downloading/accessing the product
  • Sharing/download issues caused by customer device or internet problems

5. Refund Review Process

Once your request is received:

  • Our support team will review the issue
  • Additional information or proof may be requested
  • Approved refunds will be processed within a reasonable timeframe

DigitalVaulty reserves the right to approve or reject refund requests based on investigation.


6. Contact for Refund Requests

For refund-related inquiries, contact us at:

Email: harshitmathur304@gmail.com


7. Policy Updates

We reserve the right to modify or update this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on this page.